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Your service is monitored 24/7/365, just a short hop from fiber, and provided as-is without warranty.
To get the best experience, you’ll need to make a couple of quick settings changes on your device. The one-time setup below takes care of it, and the troubleshooting steps handle most issues if they come up.
1Set up onceImportant
Turn off Private Wi-Fi Address
When this is on, your device shows a different random ID every time it connects — so our system counts each connection as a brand-new device and quickly uses up your 5 devices. Turning it off keeps you as one device. You can switch it back on when you’re done using our network.
1Open the Settings app, then tap Wi-Fi
2Tap the (i) button next to our network name
3Tap Private Wi-Fi Address to switch it off
1Click the Wi-Fi icon in the menu bar, then click Network Settings (or open System Settings → Wi-Fi)
2Click Details next to our network name
3Turn off “Private Wi-Fi address” / “Rotate Wi-Fi address” for this network
Your computer may not have this setting. If you don’t see it, you’re already set — continue to the troubleshooting steps if you have any trouble.
1Open Settings, then tap Network & internet (or Connections) → Wi-Fi
2Tap our network name (or the gear/settings icon next to it)
3Find “Privacy” or “MAC address type” and choose “Use device MAC” (turn off randomized MAC)
1Open Settings → Network & internet → Wi-Fi
2Click our network name to open its properties
3Set “Random hardware addresses” to Off for this network
Your computer may not have this setting. If you don’t see it, you’re already set — continue to the troubleshooting steps if you have any trouble.
2If you have trouble
Tap a problem to see the fix. Try them in order.
Fixes most problems — especially if you’ve moved to a new spot since you last connected. Turning Wi-Fi off and on connects you to the nearest access point. Safe if you completed step 1 above.
1Open Settings, then tap Wi-Fi
2Tap the Wi-Fi switch off, wait 5 seconds, tap it on
3Wait until you’re connected to our network again
1Click the Wi-Fi icon in the menu bar
2Turn Wi-Fi off, wait 5 seconds, turn it back on
3Wait until you’re connected to our network again
1Open Settings → Network & internet (or Connections) → Wi-Fi
2Turn Wi-Fi off, wait 5 seconds, turn it back on
3Wait until you’re connected to our network again
1Click the network icon in the taskbar
2Turn Wi-Fi off, wait 5 seconds, turn it back on
3Wait until you’re connected to our network again
1Open the Safari or Chrome app on your home screen (on a computer, open your web browser)
2In the address bar, type 8.8.8.8 and go
3Still nothing? Turn off cellular/mobile data and any VPN, then try again
1Connect to our Wi-Fi network and open the login portal (if it doesn’t appear, try the step above first)
2On the first screen, choose Already paid — not Purchase account or Internal clients accounts
3On the sign-in screen, tap Forgot Password? below Sign In and follow the instructions
Each plan includes 5 devices. If you completed step 1 and turned off Private Wi-Fi Address, turning Wi-Fi off and on or forgetting and rejoining the network should not use up extra slots. If Private Wi-Fi Address is still on, each connection can count as a new device and quickly burn through your allotment — even on one phone. If you’re locked out, contact us below and we can add more.
Only use this if nothing above worked. If you completed step 1 (Private Wi-Fi Address off), forgetting and rejoining is fine. If Private Wi-Fi Address is still on, each time you join may count as a new device — use this sparingly.
1Open Settings → Wi-Fi, tap the (i) next to our network
2Tap Forget This Network, then confirm
3Rejoin our network, then restart your device
1Open System Settings → Wi-Fi → Details next to our network (or Advanced)
2Remove our network from the known/preferred networks list
3Rejoin our network, then restart your Mac
1Open Settings → Wi-Fi, tap and hold our network (or tap its settings)
2Tap Forget
3Rejoin our network, then restart your device
1Open Settings → Network & internet → Wi-Fi → Manage known networks
2Select our network and click Forget
3Rejoin our network, then restart your computer
Refunds
Refunds are denied if significant data was used, and processed within 2–5 business days. If you’ve used the system and feel a prorated refund is fair, let us know what you think is reasonable.
Need help or want to request a refund? Use our support form.